Salon Policy

Our Policy

Our policy is to protect your rights and guarantee your satisfaction with the service(s) we provide. This does not affect your rights under The Consumer Rights Act 2015.

To allow us to provide a quality service as efficiently as possible, we ask that you:

1. 1

   Clearly communicate the service you would like to have.

2. 2

   Inform our staff if you are allergic to any chemicals or substances before receiving any service.

3. 3

   Provide your feedback during the service so we can ensure your requirements are met straight away.

4. 4

   Inform the staff or salon manager immediately if you have any concerns relating to the salon, staff, or any service.

5. 5

   Inform the staff or salon manager immediately if you have any concerns about an unusual reaction or condition with your nails.

6. 6

   Children must be accompanied by an adult at all times. We cannot accept responsibility for any accidents involving children during your visit.

7. 7

   We are not responsible for the loss of personal belongings while you are receiving a treatment at our salon.

8. 8

   Please do not bring food or drink onto the premises.

9. 9

   No pets are permitted in the salon, with the exception of registered guide dogs.

Guarantee

Please remember: nails are jewels, not tools.

Be kind to your nails and they will look beautiful for weeks after your service.

1. 1

   Traditional polish services are not guaranteed.

2. 2

   Enhancements and gel polish manicures are guaranteed for 48 hours after your appointment. If you experience lifting or loss within 48 hours, please contact us to arrange a complimentary repair.

3. 3

   You must arrange an appointment to have your nails fixed within 5 days of your initial service.

4. 4

   Repairs required after 3 days — including breakages, tears, and corner breaks — will be charged.

5. 5

   We cannot be held responsible for broken or infected nails after you leave the salon if proper aftercare has not been followed.

Refunds

1. 1

   If you are unhappy with your nails, please make us aware before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.

2. 2

   No refunds will be given because you have simply changed your mind.

3. 3

   We will correct any service at no cost to you, provided you inform us immediately after the service. If you remain unsatisfied after correction, please write to us at our registered address stating the reason and providing photographic evidence.

4. 4

   If a refund is accepted, it will be made via bank transfer within 30 days.